Product classification
The customer identifies the product, packaging, allergens or controls and whether it is ambient, chilled or frozen.
OPERATIONS DESK OPEN 24/7
FOOD & CONTROLLED TEMPERATURE
Food and temperature-controlled logistics review.
Food-sector freight needs more than a postcode. Product condition, required temperature, hygiene controls, loading method and evidence expectations must be agreed before a suitable movement is confirmed.
- Ambient and controlled enquiries
- Temperature requirements declared
- Compliance confirmed before booking
CAPABILITIES & BOUNDARIES
What this service covers.
Temperature instruction
Required set point, permitted range, pre-cooling and monitoring evidence must be specified.
Vehicle suitability
Dispatch confirms that the proposed operator and equipment can meet the declared hygiene and temperature conditions.
Handover evidence
Seal, temperature or delivery evidence is agreed where required and available.
WORKING PROCEDURE
Clear decisions before the vehicle moves.
Declare the conditions
Provide product, packaging, temperature range, weight and handling controls.
Verify capability
Check vehicle, operator, monitoring and site requirements before acceptance.
Control the movement
Record agreed milestones and escalate any temperature or timing exception.
ILLUSTRATIVE OPERATIONAL SCENARIO
Chilled pallet delivery with a fixed slot
Illustrative scenario: the customer requires a defined temperature range and receiving evidence.
- Confirm set point and tolerance
- Verify suitable equipment before booking
- Agree temperature and delivery records
Practical outcome
No temperature-controlled claim is made until the actual vehicle and operating conditions are verified.
VERIFIABLE SERVICE RECORDS
What the workflow can evidence.
We do not publish invented fleet figures, customer logos or delivery statistics. These are the records produced by the current TGH workflow where applicable to the confirmed job.
A written job reference, route, collection time and requested vehicle captured before review.
An indicative VAT-inclusive estimate with a visible 30-minute validity period.
A private Control Room record for status, exceptions and operational updates.
Proof-of-delivery and GPS events can be recorded against the authorised job timeline.
FREQUENTLY ASKED QUESTIONS
Specific answers before you confirm.
Do you always provide refrigerated vehicles?
No. Refrigerated availability and suitability must be confirmed for each job.
Who specifies the required temperature?
The customer must provide the correct product and temperature instruction before quotation.
Can food travel with other goods?
Compatibility, segregation and hygiene requirements must be assessed; dedicated transport may be required.
What happens after a temperature exception?
It is escalated immediately, but product disposition remains with the authorised customer or responsible quality contact.
NEXT STEP
Send the actual movement details.
The online result is indicative. Dispatch confirms the suitable vehicle, availability and final price in writing.