1. Who we are
Transglobal Holding LTD is the controller of the personal information described in this notice. We are registered in England and Wales under company number 16886907.
Privacy enquiries and data-rights requests can be sent to office@transglobalholding.co.uk. Operational enquiries can be sent to dispatch@transglobalholding.co.uk.
2. Information we collect
- Contact and account information: name, email address, company details and account role.
- Transport and quote information: collection and delivery postcodes, dates and times, vehicle, cargo sector, pallet count, weight, mileage, instructions, estimated price and booking status.
- Operational records: job references, updates, carrier assignments, proof-of-delivery status, support or rescue requests and audit events.
- GPS information: latitude, longitude, location accuracy and the date and time of the latest update when a driver actively enables live location sharing.
- Technical and security information: sign-in information and limited server or security logs generated when the service is used.
- Communications: information contained in emails, calls and messages exchanged with our team.
3. Why we use personal information
Where we rely on legitimate interests, we consider whether the use is necessary and balance it against the rights and expectations of the people concerned.
4. GPS data
GPS sharing does not start automatically. The driver must open a secure job link, select “Start live GPS sharing” and allow location access in the browser. Tracking is used for the active transport job and stops when the page is closed, browser access is revoked or the link is no longer used.
More detail is available in How we use GPS data.
5. Who we share information with
Information is limited to people who need it for the relevant purpose. This may include authorised Transglobal Holding LTD staff, the relevant customer, carrier or driver connected with a job, and suppliers providing hosting, database, authentication, mapping, route calculation or email services. We may also disclose information when required by law, regulators, insurers, professional advisers or for legal claims.
We do not sell personal information.
6. International processing
Some technology suppliers may process information outside the United Kingdom. Where this happens, we use providers and safeguards intended to protect personal information as required by UK data-protection law.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the transport service, operational evidence, customer support, accounting, insurance, dispute handling and legal obligations. Retention depends on the type of record and the reason it is held. Information that is no longer required is deleted or anonymised where appropriate.
8. Security
We use access controls, secure links, account authentication and technical and organisational safeguards appropriate to the service. No online service can guarantee absolute security, so users must also protect account details and secure tracking links.
9. Your rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict your information, object to certain processing and receive portable information. You may also withdraw consent where consent is the lawful basis. To make a request, email office@transglobalholding.co.uk.
You may object to processing based on legitimate interests. We will consider your request and stop the processing unless there are compelling legitimate grounds or it is needed for legal claims.
10. Complaints and updates
Please contact us first so we can try to resolve a concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
We may update this notice when our services, suppliers or legal requirements change. The current version and update date will remain available on this page.