Shift continuity
Open movements can pass between shifts with the reference, last update and outstanding action preserved.
OPERATIONS DESK OPEN 24/7
24/7 HAULAGE CONTROL DESK
24/7 haulage dispatch services.
A haulage movement can change after normal office hours. Our desk keeps the reference, driver, customer and latest instruction connected so an authorised person can see what needs attention.
- Day and night operations
- Live exception recording
- Private role-based Control Room
PLAN YOUR ENQUIRY
Arrange haulage dispatch support
Share the shape of your operation so the desk can discuss practical coverage and handover arrangements.
Email us about dispatch- Vehicle types, locations and shifts needing support
- Current collection and delivery process
- Driver and customer contact arrangements
- Who can approve changes, bookings and additional costs
CAPABILITIES & BOUNDARIES
What this service covers.
Driver support
Drivers can report collection, delay, arrival and delivery events without relying on scattered personal messages.
Customer updates
Essential ETA or exception information is communicated against the correct job reference.
Escalation control
A missed slot, access problem or failed instruction can be marked for attention instead of disappearing in an inbox.
WORKING PROCEDURE
Clear decisions before the vehicle moves.
Open the movement
Record route, contacts, vehicle, timing and special instructions.
Monitor milestones
Track collection, transit, arrival, delivery and any exception.
Close with evidence
Record completion and retain the relevant operational timeline.
ILLUSTRATIVE OPERATIONAL SCENARIO
A delivery slot moves after midnight
Illustrative scenario: the receiver changes the booking time while the driver's original contact is unavailable.
- Log the revised instruction
- Confirm it reaches the authorised driver
- Update the customer against the same reference
Practical outcome
The next shift can see the change and the outstanding action without rebuilding the history.
VERIFIABLE SERVICE RECORDS
What the workflow can evidence.
Depending on the service and confirmed job, the workflow can retain the following information for operational review.
A unique TGH reference and time-stamped request record for every online enquiry.
Customer and dispatch acknowledgement emails sent only after the provider accepts them.
A private Control Room record retained even when email delivery fails.
Live job status and GPS event history available on authorised movements.
FREQUENTLY ASKED QUESTIONS
Specific answers before you confirm.
Is the desk genuinely available at night?
Operational support is offered 24/7 for live movements and agreed dispatch work.
Can customers see internal pricing?
No. The Control Room uses role-based pricing visibility; sensitive commercial figures are not shown to drivers or public visitors.
Does GPS replace driver communication?
No. GPS is an operational aid and may be delayed or unavailable; important instructions still require direct confirmation.
What counts as an exception?
Examples include delay, waiting, site-access failure, rejected freight, changed instructions or a missed delivery window.
NEXT STEP
Build a clearer dispatch workflow.
Tell us about your vehicles, working pattern and the support you need. We will define responsibilities before work begins.