Daily planning
We organise confirmed collections, delivery windows, vehicle availability and driver instructions into a practical working plan.
OPERATIONS DESK OPEN 24/7
OUTSOURCED TRANSPORT OFFICE
Outsourced transport dispatch for UK operators.
Extend your operation with a remote dispatch desk that organises load information, driver plans and customer communication without pretending to replace the carrier's legal or safety responsibilities.
- Owner-drivers and fleet operators
- Small Van to 44T HGV
- 24/7 live-movement support
CAPABILITIES & BOUNDARIES
What this service covers.
Load opportunity review
Available work can be screened against vehicle, location, timing and preferred lanes. The operator decides whether to accept each job.
Customer communication
References, ETA changes, access questions and delivery updates are passed between the relevant parties in a consistent format.
Exception handling
Delays, failed access, waiting time and revised instructions are logged and escalated while the movement is active.
WORKING PROCEDURE
Clear decisions before the vehicle moves.
Map the operation
Confirm vehicles, base, working hours, preferred lanes and approval rules.
Set the workflow
Agree what dispatch may coordinate and what always needs operator approval.
Run and review
Coordinate live work, keep records and review exceptions with the operator.
ILLUSTRATIVE OPERATIONAL SCENARIO
A two-vehicle operator needs weekday cover
Illustrative scenario: a Luton van and an articulated HGV have different lanes, hours and customer contacts.
- Separate plans by vehicle and driver
- Check each job against capacity and time
- Log customer updates under one reference
Practical outcome
The operator receives one structured view of the day while retaining final control of bookings and compliance.
VERIFIABLE SERVICE RECORDS
What the workflow can evidence.
We do not publish invented fleet figures, customer logos or delivery statistics. These are the records produced by the current TGH workflow where applicable to the confirmed job.
A unique TGH reference and time-stamped request record for every online enquiry.
Customer and dispatch acknowledgement emails sent only after the provider accepts them.
A private Control Room record retained even when email delivery fails.
Live job status and GPS event history available on authorised movements.
FREQUENTLY ASKED QUESTIONS
Specific answers before you confirm.
Is outsourced dispatch the same as employing a transport manager?
No. Dispatch coordination does not transfer the operator's licensing, safety, driver-hours or transport-manager duties.
Can you work with an existing office team?
Yes. The workflow can define which shifts, vehicles or communication tasks are handled by our desk.
Do you guarantee loads or revenue?
No. Availability and rates depend on the market, vehicle, timing and lane; every booking remains subject to operator approval.
What is needed to start?
Vehicle details, operating base, preferred lanes, working pattern, escalation contacts and clear booking authority.
NEXT STEP
Build a clearer dispatch workflow.
Tell us about your vehicles, working pattern and the support you need. We will define responsibilities before work begins.